Custom Custom
Customizing’ Customer Service
Many people have been pleasantly surprised that they are being directed to another human instead of an automated tele-traffic director when calling businesses for help or information. This is a nice change of pace compared to the never-ending “press 1, press 2, press 3…” that almost all self-sufficient adults have become accustomed to. While booking a flight this past week with Unite Airlines, not only did I reach an articulate receptionist, I was floored when I heard, “And thank you for being in our Premier Program, Ms. Schaefer, we appreciate your business.” Did my ears deceive me? The company that I have flown hundreds of thousands of miles on without so much as a bag of peanuts being tossed in my direction has suddenly provided excellent and appreciative service? You could have knocked me over with a drink cart!
This trend however seems to be continuing. As I entered a store recently, the girl behind the counter stopped her text conversation and said “Hi, let me know if I can help you.” Seriously? I rate higher than a text? This must be a new trend.
Actually, for those companies that want to survive, it is even more than that. It is “Customer Service in 2010.” Even the housekeeper left a small gift the first time she cleaned my home. It was not big, a few candies and a package of instant coffee. It probably cost her less than twenty five cents…but what it gave her was far more profitable. A weekly client (that is slightly over paying without complaint), a referral from this beautiful and kind weekly client to another weekly client, and so on and so on and so on.
This is great customer service. So, if you really want to thrive in this world, today and tomorrow, what can you do that provides extraordinary service for your clients?
1) Tell them how much you appreciate them, and mean it. How often do you look a customer or client in the eye and tell them how much you appreciate their business? You should be doing this every single time you see them. My bookkeeper does this with me and it always makes me feel valued.
2) Have your assistant place outgoing calls once a quarter to say thank you for being our customer or client. You should not be trying to sell anything during these calls, they are literally meant to make your customer feel extraordinarily special.
3) Send a Thank You card each time you do business with a client. Recently I had a Hand Analysis from a close friend. Within a few days a card came in the mail thanking me for experiencing this service with her and it included a $5 gift card to Starbucks. What a nice touch!
4) Drop off Donuts and Coffee one morning, unannounced, for everyone in the office. Don’t expect anything in return, just tell the entire office you appreciate them and they were on your mind. Not only will you continue to get your clients business but if any of those employees move on in the future, you will get their business too.
The bottom line is that there are a million ways to offer great customer service and make your clients feel incredibly appreciated. With so many companies going out of business and so many others struggling to make it, others are having their best years ever, by offering extraordinary customer service. What can you change today, to make sure that you are the #1 “Customer Appreciator” in your industry? One of the best things you can do is attract more and more clients and customers and then treat them wonderfully.
About the Author
Karen Schaefer is an, entrepreneur, mentor and CEO of The Born Leader, a company devoted to “Building Extraordinary Businesses to Lead Extraordinary Lives.” For more information about Karen Schaefer or any of her companies, visit
http://www.thebornleader.com/businessplan.html
Custom Kitchen Cabinets part 1
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SPYDER DROP FORWARD with dovetail rail by Custom Products – Flame / chrome $12.99 |
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FLAME DROP FORWARD by Custom Products! Fits most paintball guns! – Chrome $12.99 |
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Tippmann A-5 Custom Marker Package $293.63 |
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Tippman 98 Custom Power Pack Paint Ball Marker Black 98B/PP $129.99 |
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Tippmann A5 Flatline Barrel (Freak, X7, 98 Custom, MilSim, Apex, Apex 2, Rotor) $31.00 |
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New CP Custom Products Paintball Proto Matrix Rail PMR Rake Trigger – Silver $19.19 |
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New CP Custom Products Paintball Proto Matrix Rail PMR Rake Trigger – Black $19.19 |
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Tippmann 98 Custom Platinum Paintball Gun $70.00 |
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Tippmann 98 Custom w/ Upgraded Barrel $140.00 |
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Tippmann Hammerhead Dominator Barrel 98 Custom US Army Tippman paintball $89.95 |
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20″ Tippmann 98 Custom Sniper Barrel $30.00 |
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Tippmann 98 Custom Paintball Marker $51.00 |
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Tippmann 98 Custom Pro – Alpha Black – Carver One Paintball Tactical Gun Stock $18.99 |
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BT Paintball Tippmann 98 Custom 3pc Vertical Adapter $14.50 |
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Tippmann 98 Custom Sliding Paintball Gun Stock $59.95 |
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Ghillie Paintball Custom Camouflage Kit Build Your Own – NEW $41.97 |
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Custom Products Micro Drop Forward – Nickel $23.95 |
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Custom Products Classic Barrel – Tippman 98 – 14 Inch – Dust Black – .693 $31.95 |
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WGP Custom Autococker Paintball gun with acc. $150.00 |
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Custom Products CP Inline Regulator Gauge Port Adapter Silver NEW $19.95 |
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Custom Unique Tippmann X7 Phenom ASA Adapter – PUT A DROP FORWARD ON YOUR X7P $15.00 |
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EGO 11 + BOOST KIT, custom color chrome/green $925.00 |
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Red Dot Sight DP Tippmann X7 Phenom Project Salvo Carver One PS Custom 98 NcStar $17.99 |
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EGO 11 CUSTOM COLOR, PLANET ECLIPSE 2011…+ cure 4 bolt $900.00 |
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Tippmann 98 Custom 20th Anniversary Limited Edition Marker $249.99 |
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NEW TIPPMANN 98 Custom ACT PS Paintball Gun MEGA Sniper Set 1 GXG 4+1,Mask,Tank $174.00 |
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Tippmann 98 Custom Platinum sniper Paintball Marker $100.00 |
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WDP Angel LCD IR3, 6V NiMH battery pack (Brand New, Custom Built) $30.00 |
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Angel LED, 4.8V Nicad battery pack (Brand New, Custom Built) $30.00 |
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Angel LED, A4, 4.8V NiMH & Nicad battery pack (Brand New, Custom Built) $30.00 |
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Spyder paintball-Xtra custom pro pack $20.00 |
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Tippmann 98 Custom ACT Starter Package! GREAT DEAL!!!! $99.99 |
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Custom Halo / Invert TOO Suicide Paintball Gun Shell – Black Rubber Coating $23.00 |
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Tippmann 98 Custom Platinum with Response Trigger Paintball Marker $63.00 |
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Tippmann 98 Custom Platinum Paintball Marker & Vintage Splatmaster Pistol $40.99 |
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Custom Sypder MR-1 and equipment $100.00 |
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Tippman 98 Custom w/ custom stock and barrel $51.00 |
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PAINTBALL NEW TIPPMANN 98 CUSTOM PS ACT BASIC BLACK $139.99 |
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Tippmann 98 Custom Paintball Marker $73.01 |
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Tippmann 98 Custom Response Trigger Paintball $80.00 |
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TIPPMANN 98 CUSTOM POWER PACK PAINTBALL GUN BUNDLE PAINT BALL SPORT ACCESSORY $96.95 |
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JT ELITE CUSTOM PAINTBALL MASK W REAL SPIKES $75 $34.99 |
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16″ Tippmann 98 Custom Pro Combat Paintball Barrel $49.95 |
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Custom Products CP Invert Mini Sling Trigger Dust Red $29.95 |
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Custom Products Paintball CP Barrel Tip – Mock Silence $18.95 |
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Custom Products Paintball CP Barrel Tip Swiss Tactical $18.95 |
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Tippmann 98 Custom w/ Viewloader Power Series VL2000 $41.00 |
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Tippman 98 Custom Bundle Many Extras $105.00 |
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BT Paintball Tippmann 98 Custom Adjustable Sight Rail $28.50 |
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G7 Custom Made receiver push pins Kit for Tippmann Markers X7 Phenom P/N 4001 $11.99 |
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G7 Custom Made completed easy push pins Kit for Tippmann Markers A5 A-5 P/N 4000 $9.99 |
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G7 Custom Made receiver push pins Kit for Tippmann Markers X7 Phenom P/N 4001 $11.99 |
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G7 Custom Made receiver push pins Kit for Tippmann Markers X7 Phenom P/N 4001 $11.99 |
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G7 Custom Made completed easy push pins Kit for Tippmann Markers A5 A-5 P/N 4000 $9.99 |
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G7 Custom Made completed easy push pins Kit for Tippmann Markers A5 A-5 P/N 4000 $9.99 |
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G7 Custom Made completed easy push pins Kit for Tippmann Markers A5 A-5 P/N 4000 $9.99 |
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G7 Custom Made completed easy push pins Kit for Tippmann Markers A5 A-5 P/N 4000 $9.99 |
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G7 Custom Made receiver push pins Kit for Tippmann Markers X7 Phenom P/N 4001 $11.99 |
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G7 Custom Made receiver push pins Kit for Tippmann Markers X7 Phenom P/N 4001 $11.99 |
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G7 Custom Made receiver push pins Kit for Tippmann Markers X7 Phenom P/N 4001 $11.99 |
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G7 Custom Made receiver push pins Kit for Tippmann Markers X7 Phenom P/N 4001 $11.99 |
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G7 Custom Made completed easy push pins Kit for Tippmann Markers A5 A-5 P/N 4000 $9.99 |
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G7 Custom Made completed easy push pins Kit for Tippmann Markers A5 A-5 P/N 4000 $9.99 |
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G7 Custom Made receiver push pins Kit for Tippmann Markers X7 Phenom P/N 4001 $11.99 |
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G7 Custom Made completed easy push pins Kit for Tippmann Markers A5 A-5 P/N 4000 $9.99 |
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G7 Custom Made completed easy push pins Kit for Tippmann Markers A5 A-5 P/N 4000 $9.99 |
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G7 Custom Made receiver push pins Kit for Tippmann Markers X7 Phenom P/N 4001 $11.99 |
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21″ Custom Products CP 2 Piece Tippmann 98 Barrel Black $54.95 |
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Custom Products CP Shocker NXT Rake Trigger Black Dust $29.95 |
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21″ Custom Products CP 2 Piece Spyder Barrel .689 Black $54.95 |
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Tippmann 98 Custom Side Quick Velocity Adjuster $9.95 |
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Custom Products CP Ion Rake Trigger – Dust Black $29.95 |
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21″ Custom Products 2 Piece Tippmann A5 X7 Barrel Black $54.95 |
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Army of Two Crusader Airsoft Paintball and Halloween Mask Custom Made $50.00 |
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TIPPMANN 98 CUSTOM $36.00 |
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New Tippmann A5 98 Custom Fixed Paintball Sight Rail $1.25 |
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Tippmann M98 Air thru stock.. m16, custom pro, 98 $45.00 |
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Tipmman 98 custom Paintball gun + accessories + much more $200.00 |
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Tippmann 98 Custom Pro Paintball Marker Package Digital Camo $119.99 |
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tippmann 98 custom with response trigger $125.00 |
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CCM custom J2 Autococker 1 of 1 Anno $1,000.00 |
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Tan Taupe Wishbone Vest Sling Tippmann X7 A5 98 Custom $8.99 |
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Custom Products / CP Classic Barrel – AC / Autococker – Silver Dust – 14″ .689 $29.95 |
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Custom Products / CP Advantage Barrel – AC / Autococker – Blue Dust – 14″ .685 $39.95 |
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Custom Products / CP Direct Mount Mini On/Off ASA – Dust Black $49.95 |
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Custom Products / CP Classic Barrel – AC / Autococker – Silver Gloss 14″ .689 $29.95 |
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Custom Products / CP Classic Barrel – AC / Autococker – Blue Gloss 14″ .685 $29.95 |
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Custom Products / CP Classic Barrel – AC / Autococker – Blue Dust – 14″ .685 $29.95 |
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BT TM-7 Paintball Marker , Custom TM7 $280.00 |
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Tippmann Custom 98/ Model 98 Paintball Double Trigger $4.99 |
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Tippmann 98 Custom Paintball Marker (Upgraded w/ Extras) $50.00 |
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Tippmann 98 Custom Platinum Series A.C.T. Paintball Marker – Black 727 $89.99 |
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TIPPMANN 98 CUSTOM FRAME HALVE – PAINTBALL MARKER – TIPMAN – TIPPMAN $19.50 |
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New J&J Ceramic Paintball Barrel – 14″ Model 98 Custom $34.99 |
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Tippmann 98/Custom Pro/US Army Alpha O-Ring Rebuild Kit $4.25 |
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Open Class CUSTOM PURPLE/GREEN ACID WASHED CCI Phantom $185.00 |
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TIPPMANN 98 QUICK THREAD FLATLINE BARREL CUSTOM PRO — BRAND NEW — AUTHORIZED $49.99 |
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Complete O-Rings for Tippmann 98 Custom/Platinum & US Army Alpha Black/Sierra $5.82 |
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Delrin Tippmann A5 A-5 98 Custom Star Fire Bolt $9.95 |
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TIPPMANN 98 QUICK THREAD FLATLINE BARREL CUSTOM PRO — BRAND NEW — AUTHORIZED $49.99 |
